1. Introduction
At Shederm, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we will gladly assist you with our refund policy.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Product Condition: Products must be unopened and in their original packaging. For opened items, we will only process refunds if they are defective or damaged.
- Timeframe: Requests for refunds must be made within 30 days of the purchase date.
- Proof of Purchase: A receipt or proof of purchase must accompany all refund requests.
3. Non-Refundable Items
The following items are non-refundable:
- Opened or used skincare products (unless defective).
- Nutraceutical supplements, oral shots, and gummies that have been opened.
- Gift cards.
4. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Email our customer service team at support@shedermofficial.com or call us at +92 300 1826889.
- Provide Information: Include your order number, a brief description of the issue, and attach any relevant photos if applicable.
- Return Instructions: Our team will provide you with return instructions and a return authorization number.
5. Return Shipping
- Customers are responsible for return shipping costs, except in cases where products were sent in error or are defective.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee receipt of your returned item.
6. Processing Refunds
Refunds are processed within 5–10 business days after we receive the returned product. The refund will be credited to the original payment method used at checkout.
7. Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions regarding this refund policy, please contact us at:
- Email: support@shedermofficial.com
- Phone: +92 300 1826889
